Welcome to jensienllc.com (hereinafter referred to as “we,” “our website,” or “our website”). We would like to provide you with more information about our products, services, and policies through the following FAQs. If you have any further questions, please feel free to contact us.
- How do I place an order?
Select a product: Browse our website, select the gardening supplies you like, and add them to your shopping cart.
Checkout: Proceed to the shopping cart, fill in your shipping address, choose your payment method, and confirm your order.
Confirm your order: After placing your order, you will receive an email confirming your order. If you do not receive a confirmation email, please check your spam folder or contact our customer service. - How do I modify or cancel my order?
Once an order has been confirmed and is being processed, we are generally unable to modify or cancel it. If you need to cancel your order, please contact our customer service team as soon as possible and we will do our best to assist you. Modification or cancellation requests must be made within 24 hours. - What is your shipping time?
Standard shipping: Typically takes 2-5 business days. Specific delivery times vary depending on your region and shipping carrier. Expedited Shipping: If you choose expedited shipping, your order may arrive faster, typically within 1-3 business days.
Please note that delivery times may be delayed due to weather, holidays, or other unforeseen circumstances. - What payment methods do you offer?
We accept the following payment methods:
Credit Cards: VISA, MasterCard, American Express
Debit Cards
PayPal
All payment transactions are encrypted to ensure the security of your payment information. - How can I check the status of my order?
You can check the status of your order by:
Log in to your account and view your order history.
Get the latest order updates by emailing our customer service team.
We will email you after your order has been shipped and provide tracking information, which you can use to check the delivery status in real time. - I have a problem with my order. How can I return or exchange it?
Return Policy: If your product is defective or not as ordered, you may return or exchange it within 30 days of receipt. Returns must be in their original packaging, unused, and accompanied by proof of purchase. Return and Exchange Process: Please contact our customer service team via email and provide your order number, description of the issue, and any relevant photos. Our customer service team will provide you with detailed return and exchange instructions.
Refund: Upon approval of your return, we will issue a full refund to your original payment method. Refunds may take 5-7 business days.
Please note that used, damaged, or non-defective products may not be returned or exchanged. - How is my privacy protected?
We are committed to protecting your personal information. All payment information is encrypted. Our Privacy Policy details how we collect, use, and protect your personal information. You can find our full Privacy Policy at the bottom of our website. - Do you ship internationally?
Yes, we do ship internationally. - How can I contact our customer service team?
If you have any questions or need assistance, you can contact us via the following:
Email: customersupport@jensienllc.com - Is your website secure?
Yes, our website uses SSL encryption to protect your information during browsing and payment. Your payment information and personal information are protected from unauthorized third parties. - Do you offer gift cards or coupons?
Gift Cards: We currently do not offer gift cards. If we do, we will post information on our website.
Coupons: We regularly offer coupons and promotions. Subscribe to our email list to get the latest discounts and offers. - What if my product is not as described?
If the product you received does not match the description on our website, please contact our customer service team within 7 days. We will promptly address the issue and provide returns or exchanges as needed. - How do you guarantee the quality of your products?
All products are rigorously screened to ensure they meet our high quality standards. We partner with renowned gardening suppliers worldwide to ensure that every product you purchase will stand the test of time. Our products also come with a limited warranty, ensuring we will repair or replace any defects that arise during use.
We are committed to providing you with high-quality gardening supplies and excellent customer service. If you have any further questions, please feel free to contact us! We look forward to being your reliable partner on your gardening journey.