Thank you for choosing jensienllc.com! We are committed to providing you with high-quality gardening supplies and an excellent customer experience. If you are not completely satisfied with your purchase, please read our Return and Exchange Policy below to learn how to return or exchange your item.

  1. Return and Exchange Terms
    Return Period: We offer a 30-day return and exchange policy. If there is any issue with the item you received (such as a defect, damage, or incorrect item), you may request a return or exchange within 30 days of receipt.
    Product Condition: Returns and exchanges must be unused, intact, and in their original packaging, accompanied by a valid receipt of purchase. All gardening supplies must be in their original condition and show no obvious signs of use.
    Non-Quality Returns: For returns and exchanges for personal reasons (such as dislike or not meeting expectations), the item must be unopened and unused. A restocking fee may apply depending on the circumstances.
  2. Return and Exchange Process
    Contacting Customer Service: If you decide to return or exchange an item, please contact our Customer Service team as soon as possible via the following methods:
    Email: customersupport@jensienllc.com
    Please include your order number, product information, a description of the problem, and any relevant photos (for example, if the item is damaged or not as described) so that we can expedite your return.
    Return Authorization: After receiving your return or exchange request, we will confirm and issue a Return Merchandise Authorization (RMA) number within 1-2 business days. Please include this number in your return package.
    Packaging and Return Shipping: Please package the item along with all accessories and the original packaging and return it using a tracked shipping method. We recommend using insured shipping to prevent loss or damage during the return process.
    Return Address: We will provide you with a return address via email. Please ensure you return the item to the correct address to avoid unnecessary delays.
  3. Return and Exchange Fees
    Defective or Incorrect Items: If the item is defective or we sent the wrong item, you can return or exchange it free of charge. We will cover return shipping costs and provide a full refund or exchange.
    Personal Returns: If the return is due to personal reasons (e.g., dislike, not as described, etc.), return shipping and other related fees are the customer’s responsibility.
  4. Refund Processing
    Refund Method: Refunds will be processed via your original payment method (e.g., credit card, PayPal, etc.). Once the returned item arrives and is reviewed by our team, the refund typically takes 5-7 business days to process.
    Refund Amount: Upon approval of the return, you will receive a full refund of the purchase price. For non-quality returns, the refund may be subject to shipping and handling fees.
  5. Exchange Policy
    Product Exchanges: If you would like to exchange a product (e.g., for a different style, color, or size), please inform our customer service team when requesting an exchange. We will process your exchange request promptly and arrange shipment based on stock availability. If there is a price difference, you will be required to pay or receive a refund for the difference.
    Exchange Period: The exchange policy is the same as the return policy. Exchange requests must be made within 30 days and the item must be unused and in its original packaging.
  6. Special Notes
    Customized Products: Customized products (such as personalized gardening tools) are not returnable or exchangeable once production is complete. Please ensure your order is confirmed before purchasing.
    Promotional Products: Some discounted or promotional items may not be subject to our return and exchange policy.
    Refund Processing Time: Once your return request is approved, your refund will be processed within 5-7 business days. Processing time may vary depending on your bank or payment platform.
  7. FAQs on Returns and Exchanges
    What if the item I received is damaged?
    If the item you received is damaged during shipping, please take photos of the damaged item and contact our customer service team as soon as possible. We will provide a free return or exchange and resolve the issue as quickly as possible.
    What if I don’t like the item I purchased?
    If the item you purchased doesn’t meet your expectations or you don’t like it, you can request a return as long as it is unused and in its original packaging.