Welcome to jensienllc.com (hereinafter referred to as “we,” “our website,” or “our website”)! We are committed to providing you with fast, secure, and reliable shipping services. Please read the following shipping terms and conditions for information about our shipping procedures, import and export standards, logistics partners, and shipping times. If you have any questions regarding shipping, please feel free to contact us.
- Shipping Areas
U.S. Shipping: We offer nationwide shipping services, including all 50 states and U.S. territories (such as Puerto Rico and Guam). Shipping costs and times vary depending on the delivery address.
International Shipping: We also offer international shipping to most countries and regions worldwide. International shipping costs and times vary depending on the destination; please confirm the specific costs during checkout. - Shipping Methods and Logistics Partners
We partner with the following major logistics companies to ensure your order arrives on time and safely:
Domestic U.S. Shipping:
UPS (United Parcel Service)
FedEx (FedEx Express)
USPS (United States Postal Service)
DHL (available in certain areas)
International Shipping:
DHL Express (fast international shipping)
FedEx International (standard international shipping)
UPS Worldwide (global shipping service)
Different shipping companies will be selected based on the destination, product weight, and shipping method. For specific products or special requests, we will arrange the best logistics method based on the actual situation. - Shipping Times
Domestic U.S. Shipping:
Standard shipping: Typically takes 3-7 business days, depending on the shipping address and the selected shipping company.
Expedited shipping: If you choose expedited shipping, your order will arrive within 1-3 business days. Expedited shipping is only available in certain areas.
International Shipping:
Standard international shipping: Typically takes 7-14 business days, depending on the destination country and the selected shipping company. Expedited International Shipping: If you choose expedited shipping (such as DHL Express or FedEx International), we can deliver your order within 3-7 business days.
Please note that the above times are estimates and may be delayed due to factors such as holidays, weather, and customs inspections. - Shipping Costs
Domestic U.S. Shipping costs are calculated based on the weight of your order, the shipping address, and the shipping method you select. You will see detailed shipping costs during checkout.
International Shipping: International shipping costs are calculated based on the destination, package weight, product type, and shipping method selected. You can confirm shipping costs and estimated delivery dates during checkout.
Note: For international orders, customs duties, import taxes, and other local fees may apply and are generally the responsibility of the recipient. Please investigate the relevant import regulations in your country before placing an order. - Import and Export Standards
Domestic U.S. Shipping: We comply with all U.S. laws and regulations to ensure the smooth transportation of your products. All products will be handled in compliance with the U.S. Consumer Product Safety Act. International Shipping: We process your order according to each country’s import regulations and international shipping regulations. To ensure smooth customs clearance, you may be required to pay import duties and taxes, the exact amount of which will be determined by the destination country’s customs requirements.
For international shipments, we strive to provide you with all necessary documentation for customs clearance (such as invoices and packing slips). However, please note that your country may have additional customs clearance requirements. We recommend that you understand and prepare this information in advance to avoid unnecessary delays. - Order Tracking
Once your order is shipped, we will email you a tracking number, which you can use to check your order’s real-time shipping status on the respective shipping carrier’s website.
Domestic Orders: You can track your package through the official websites of UPS, FedEx, or USPS.
International Orders: You can track your package using the international tracking systems of DHL, FedEx, or UPS.
If you encounter any tracking issues, please feel free to contact our customer service team and they will assist you. - Shipping Liability and Disclaimer
We will do our best to ensure your order arrives safely within the estimated timeframe, but delivery may be delayed due to weather, natural disasters, holidays, or force majeure. We will handle and compensate for any loss, delay, or damage incurred during shipping according to the shipping company’s regulations. However, we are not responsible for delays or losses caused by force majeure.
If your item is damaged or lost during shipping, you must report it to us within 48 hours of receiving the package. We will assist you in filing a claim with the shipping company and provide a return or replacement. - Packaging and Protection
We use high-quality packaging materials during shipping to ensure your gardening supplies are fully protected during transportation. All tools and supplies (such as shovels, rakes, and spades) will be packaged in reinforced packaging to prevent damage during shipping. - International Orders and Customs Issues
For international orders, please note the following:
Customs Inspection: In some cases, international packages may be inspected by local customs, resulting in delays. We have no control over the speed of customs inspections.
Import Taxes and Duties: International orders may be subject to customs duties, import taxes, and other local fees, which are the responsibility of the recipient. Please confirm the relevant fees based on the regulations of your country. Prohibited Goods: Certain gardening products may be restricted or prohibited from import in certain countries. Please ensure that these products are allowed to be imported into your region before placing an order.